Collab - Soluções Informáticas de Comunicação e Colaboração, SA
Collab is an European Multimedia Contact Center (cloud and premises-based) company, headquartered in Lisbon (Portugal), with a strong heritage of innovation and it has been providing award-winning platforms to businesses of all sizes around the world for 10+ years.
Our portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO and OneContact Gamification and Artificial Intelligence powered modules.
Founded by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX, for large-scaled organizations. Our offer is cloud based and supported by Microsoft Azure, allowing a greater flexibility and easy deployment. Additionally, on-premises solutions are also available.
Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux. Collab is part of a larger IT Corporation, Novabase with currently over 2000 employees in more than 35 countries, with an annual turnover exceeding €135 million (2016)
Our Products:
Nubitalk
Contact Center as a Service (CCaaS), using OneContactCC core engine, hosted in Microsoft Azure public cloud. Our technology made easy, flexible and pay-as-you-go, throughan interactive web portal. Great for flexibility, quick set-up and cost control.
OneContact CC
On-premises, private or hybrid cloud deployment. Great for customized solutions in sophisticated enterprise environments. OneContact CC is a Next Generation IP-based Multimedia Contact Center solution that offers full Campaign & List management across voice, video, chat, e-mail and social media. Its enterprise grade, standards-based IP
architecture addresses the need of flexible environments and it allows the deployment of new contact center business models, hence reducing total cost of ownership when compared to legacy applications
Office Phone - A new way to manage your company’s Voice Communications
Office Phone is a VoIP business solution that enables an integrated management of fixed and mobile communications, “on premises” or “cloud”. Its advanced features allow to simplify the process of routing and call reception, adapting effortlessly to each customer setup. With OneContact Office Phone you don´t need to invest in new equipment, its functional architecture allows to operate side by side with other systems and manage multiple offices, geographically dispersed.
OneContact Gamification
Gamified experience, based in business critical KPIs, to encourage healthy competition among contact center agents and other departments in the organization.
OneContact WFO – WorkForce Management/ Optimization
Management tools (forecasting, planning and monitoring) with individual and aggregate reports in real-time. It also includes voice and screen recording (with optional e-Learning) for compliance and evaluation purposes.
AI powered modules - Artificial intelligence
Contact Center through 3 major functionalities: Predictive Quality Monitoring (PQM), Predictive Routing (PR) and Self-learning bots (SLB). Insights are gathered from the CRM, the interaction history and the analytics engine. Then, we use Machine Learning to suggest:
- which interactions should be evaluated first (PQM)
- what is the best possible affinity between inbound customers and agents (PR)
- how to optimize the human bot interaction (SLB)
- Brazil
- Chile
- Colombia
- Czech Republic
- Denmark
- Finland
- Italy
- Mexico
- Morocco
- Peru
- Philippines
- South Africa
- Sweden
- Tunisia
- Turkey
Av. D. João II, nº 51 - Bloco B, 2º andar C
Lisboa
1990-085 LISBOA
210927843
paulo.porto@collab.com